BIBLIOS

Tipo
Artigos em Revista

Tipo de Documento
Artigo Completo

Título
Eliciting and Modeling Business Process Stories

Participantes na publicação
David Simões (Author)
Pedro Antunes (Author)
Dep. Informática
LASIGE
Luis Carriço (Author)
Dep. Informática
LASIGE

Resumo
Most business process modeling tools used today encourage the rendition of lean, prescribed and clearly coordinated activities, which often clash with far more intricate business realities. This paper evaluates an alternative approach that adopts concepts from storytelling and sense-making theories to elicit process stories. The viability of this approach is tested in a case study involving sixteen individuals from the same organization who tell their personal views about a business process, thus gathering a total of twenty process stories. The obtained results suggest that process stories may increase the meaningfulness, contextualization and overall richness of process models.


Suporte
Business & Information Systems Engineering

Identificadores da Publicação
ISSN - 2363-7005

Editora
Springer Nature



Identificadores do Documento
URL - http://dx.doi.org/10.1007/s12599-017-0475-3
DOI - https://doi.org/10.1007/s12599-017-0475-3

Identificadores de Qualidade
Web Of Science Q1 (2018) - 3.6 - COMPUTER SCIENCE, INFORMATION SYSTEMS - SCIE
SCIMAGO Q1 (2018) - 0.807 - Information Systems